Shipping Policy for IDA StarPet

Last Updated: September 14, 2026

Thank you for visiting and shopping at IDA StarPet! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within 1 to 2 business days (Monday – Friday, excluding holidays).

• Orders placed after 2:00 PM or over the weekend will begin processing on the following business day.

• If we experience a high volume of orders or carrier disruptions, shipments may be slightly delayed. You will be notified via email if there is a significant delay in your order.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination and package weight.

Shipping Option	Estimated Delivery Time	Cost
Standard Ground	3 – 5 business days	Standard Rates (FREE on orders over $50)
Expedited Shipping	2 – 3 business days	Calculated at checkout
Express / Priority	1 – 2 business days	Calculated at checkout

3. Shipping Exclusions & Special Handling

• Perishable Items: Food and perishable goods are packed with extra care to ensure quality. Please ensure someone is available to receive the package upon arrival.

• P.O. Boxes & APO/FPO: Standard shipping is available for P.O. Boxes. Expedited services may require a physical street address.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking information will activate within 24 hours.

5. Customs, Duties, & Taxes

IDA StarPet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged, Lost, or Stolen Packages

• Damaged Items: If your order arrives with damaged contents or a torn food bag, please save all packaging materials and product images, then contact us within 48 hours at support@idastarpet.com.

• Lost Packages: If your tracking indicates delivered but you haven't received it, check around your property or with neighbors before contacting our support team.

7. Incorrect Shipping Information

Please double-check your shipping address during checkout. IDA StarPet is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. Reshipping fees for returned packages will be charged to the customer.

8. Contact Information

For questions regarding your delivery or order tracking, please reach out to us:

• Email: support@idastarpet.com

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM